Cancelling only takes a few minutes, and it's done through a short chat that you open from your main menu. You can keep using The Silver Pond with a free account afterwards.
Cancelling, step by step
- Open your main menu and go to Help & Support, then Contact us.
- Tap the chat bubble in the bottom right corner to open a chat.
- Choose VIP Membership.
- Choose I want to amend my subscription.
- Choose I want to cancel my subscription, then follow the steps from there.
Does my membership renew automatically?
It depends on the plan you chose. Weekly, monthly, 3-month and 6-month plans, for both VIP and VIP Plus, carry on renewing at the same price until you cancel them. Annual plans don't renew automatically.
To see the details of your own plan, including when it's next due to renew, open your main menu and go to Settings, then Membership.
Tip: check your renewal date under Settings > Membership before you cancel, so you know exactly when your current plan ends.
What can I still do with a free account?
Quite a lot. As a free member there are limits on who you can message and how often, and on the number of matches you get each day. You can still browse members, make matches, take part in polls and competitions, read articles, see posts from other members, and join in with Spaces and chat rooms. Our membership pricing page compares the free account with VIP and VIP Plus in full.
Need a hand?
If you get stuck at any point, you can reach our customer success team day or night, by phone, live chat or a support ticket.